WDFC UK Limited

Financial Ombudsman decision DRN1094169 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Oct 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting, Complaint handling

In the Ombudsman’s words

irresponsibly lent money to him and his payday loans weren’t affordableIrresponsible lending

remove any information on Mr M’s credit file relating to all loans taken out on or after 6 July 2012Credit file reporting

Wonga didn’t supply a final response to Mr M’s complaint. It’s caused him unnecessary frustration and inconvenienceComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1094169.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.