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Global Debt Recovery Limited
Financial Ombudsman decision DRN1091338 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
GDR took over three months to supply Ms D with a final response, but this did not provide a substantive response to her complaintService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1091338.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.