TSB Bank plc

Financial Ombudsman decision DRN1073844 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Nov 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

TSB accepts that it did not return all their calls, did not make clear which services they could still use and did not log their complaint in December 2015.Complaint handling

Mr and Mrs C complain at the service they received from TSB Bank plc after there were fraudulent payments from their account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1073844.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.