HSBC UK Bank Plc
Financial Ombudsman decision DRN1070588 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Aug 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
I can see the issues regarding the secure key and access to Mr W’s HSBC UK account were addressed in the original final responseIdentity checks and access
Complaint handling isn’t in its own right a regulated activity - and I can only consider complaint handling when it’s connected to a regulated activity.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1070588.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.