Honours Trustee Limited

Financial Ombudsman decision DRN1052190 Not upheld

Not upheldoutcome, as published by the Ombudsman

£722redress stated in the decision

Mon Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

remove any adverse information placed on her credit file which wouldn’t have been shown if she had repaid the arrears on her loan immediately before her fiftieth birthdayCredit file reporting

failed to tell her, when she entered into an arrangement to make reduced payments on her student loan, that this could affect her right to have the balance written off when she reached age 50Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1052190.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.