Capital One (Europe) plc

Financial Ombudsman decision DRN1051592 Not upheld

Not upheldoutcome, as published by the Ombudsman

£77redress stated in the decision

Fri May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

I can’t see any suggestion it’s recorded any incorrect or negative information about this incident.Credit file reporting

Capital One has apologised for not calling her back on 27 May 2019.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1051592.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.