HSBC Bank plc

Financial Ombudsman decision DRN1050208 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

Mr and Mrs C complain that HSBC Bank Plc was irresponsible in its lending to them.Irresponsible lending

HSBC also advised them to change the type of the 2003 mortgages from repayment to interest-only.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1050208.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.