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National Westminster Bank Plc
Financial Ombudsman decision DRN1050137 Not upheld
Not upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Mon Jun 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NatWest accepted that it should have done more when D complained in 2012. NatWest offered to pay D approximately £3,000 in interest (having calculated the interest it would have paid D had it opened the account paying 1.25% interest in 2009)Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1050137.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.