Santander UK Plc
Financial Ombudsman decision DRN1030284 Upheld
Upheldoutcome, as published by the Ombudsman
£4,500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr B complains that Santander UK plc has given him conflicting information and has not done enough to help him get back money that he paid by mistake to one of its customers.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1030284.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.