HSBC Bank plc

Financial Ombudsman decision DRN1027837 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri May 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs H is unhappy that HSBC Bank Plc erroneously recorded a default on her credit fileCredit file reporting

I also think that HSBC took a longer time than was reasonable to resolve Mrs H’s complaint and remove the default from her file.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1027837.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.