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UCB Home Loans Corporation Ltd

Financial Ombudsman decision DRN1016213 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mr and Mrs L asked for a review saying in summary that UCB was not doing enough to assist them in financial hardship.Treatment in financial difficulty

Mr and Mrs L have clearly focused on a reduction of the interest rate as a solution to their difficulties in repaying their mortgage.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1016213.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.