TSB Bank plc

Financial Ombudsman decision DRN1011986 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Nov 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Bereavement and power of attorney

In the Ombudsman’s words

I think this did cause Mr T trouble and upset but £50 is fair and reasonable compensation for the trouble and upset caused to him by one letter.Support for vulnerable customers

Mr T, on behalf of the estate of his relative Mrs T, complains that TSB Bank plc has acted unfairly and unreasonably in dealing with Mrs T’s accounts and mortgage following her death.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1011986.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.