Firstplus Financial Group Plc

Financial Ombudsman decision DRN1004392 Not upheld

Not upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Support for vulnerable customers

In the Ombudsman’s words

accrued interest was then added to the settlement figure by FirstplusInterest and rates

They said that this has caused them much anxiety and stress and made their health problems worseSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1004392.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.