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American Express Services Europe Limited

Financial Ombudsman decision DRN1000513 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr B complains that the interest rate on his American Express Services Europe Limited credit card was increased despite him having agreed to an ongoing promotional offer.Interest and rates

Pay Mr B an additional £500 compensation for his distress and inconvenience at how his account and complaint have been handled since 2007.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1000513.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.