Sesame Limited

Financial Ombudsman decision DRN0980693 Upheld

Upheldoutcome, as published by the Ombudsman

£7,307redress stated in the decision

Wed Oct 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Mr B complains that an adviser at Heritage Independent Financial Consultancy, a broker (an appointed representative of Sesame Limited) mis-sold him an interest only mortgage.Product mis-sold

I accepted that Mr B was in a vulnerable situation when he asked for advice and that he relied entirely on the advice of the broker.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0980693.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.