Santander UK Plc
Financial Ombudsman decision DRN0978570 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu May 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mrs M complains that Santander UK plc didn’t tell her that she wasn’t earning interest on her account because she didn’t have enough active direct debits.Interest and rates
It said the conditions for payment of interest hadn’t been met, so it wasn’t willing to cover the interest Mrs M said she’d missed out on. Mrs M contacted Santander again but the bank failed to log the call as a complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0978570.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.