MKDP LLP
Financial Ombudsman decision DRN0975428 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Sep 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Mr O apparently suggested he’d been through “hell” dealing with the debts he’d had. I can well understand how dealing with overwhelming debts can cause great worry and upset. I would expect any business involved in debt recovery to recognise this and to treat debtors with sensitivity and understanding when necessary.Support for vulnerable customers
MKDP did not provide the level of customer service to Mr O that it should have doneService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0975428.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.