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West Bromwich Building Society
Financial Ombudsman decision DRN0974810 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Mr S complains that West Bromwich Building Society wrongly returned a standing order paymentPayment delayed or failed
Mr S accepted the society had not caused the problem with his standing order but said it had not treated him fairly in dealing with his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0974810.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.