NewDay Ltd

Financial Ombudsman decision DRN0971741 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Sep 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr P complains that NewDay Ltd (T/A Aqua) passed his account to a debt collection agency after agreeing a payment plan with him.Treatment in financial difficulty

Aqua has accepted it gave Mr P misleading information regarding his repayment plan and it’s apologised for what happened.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0971741.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.