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Provident Personal Credit Limited

Financial Ombudsman decision DRN0962649 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Miss P has complained that Provident Personal Credit Limited lent to her irresponsibly.Irresponsible lending

remove all record of the above loans from Miss P’s credit fileCredit file reporting

Miss P’s father (referred to throughout this decision as Mr P, who is also Miss P’s representative) contacted Provident to explain his daughter was vulnerable because she suffered from physical and mental health issues.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0962649.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.