Accord Mortgages Limited

Financial Ombudsman decision DRN0949849 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Wed Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr and Mrs C fell into arrears with their mortgage repayments and agreed various repayment plans.Treatment in financial difficulty

Mr and Mrs C complain that Accord Mortgages Limited gave them misleading information about future payments on a repayment plan.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0949849.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.