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Tesco Personal Finance Limited

Financial Ombudsman decision DRN0946334 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr and Mrs S complain that Tesco Personal Finance plc (‘Tesco’) did not take adequate steps to inform them that payments on their loan had not been received, or that it was going to default the account.Treatment in financial difficulty

As the default accurately reflects the conduct of the loan account, he felt unable to recommend that information was removed from their credit files.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0946334.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.