WDFC UK Limited

Financial Ombudsman decision DRN0939491 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr C complains that WDFC UK Limited (trading as Wonga) made an error when it took a payment on the wrong day.Payment delayed or failed

I think Wonga didn’t respond well to Mr C’s complaint. It deleted an email in error and didn’t properly consider the evidence provided by Mr C about when the payment left his account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0939491.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.