Santander UK Plc
Financial Ombudsman decision DRN0938886 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Oct 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Santander credited Mr W’s account with a payment from overseas on 21 January 2019. Santander debited the payment from Mr W’s account on 23 January 2019.Payment delayed or failed
Santander accepts it made errors here. It says the payment shouldn’t have credited Mr W’s account before it completed its checks. It also accepts its service was poor when Mr W contacted it about the payment.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0938886.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.