Sainsbury's Bank Plc

Financial Ombudsman decision DRN0935728 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Aug 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

She wants late payment makers and the default removed from her credit file.Credit file reporting

Ms M complains that Sainsbury’s Bank plc (trading as Sainsbury’s Finance) didn’t update her address. Or set up a direct debit payment.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0935728.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.