Sainsbury's Bank Plc

Financial Ombudsman decision DRN0923562 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr F considers that Sainsbury’s damaged his unblemished credit score by keying the wrong amount into its system when he requested the credit limit increase.Credit file reporting

And he’s dissatisfied with the way Sainsbury’s dealt with his complaint and requests for an explanation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0923562.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.