National Westminster Bank Plc

Financial Ombudsman decision DRN0916812 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Miss W has complained that National Westminster Bank Plc (“NatWest”) mis-sold her an Advantage Gold packaged bank account.Product mis-sold

Miss W is also unhappy that NatWest sent its final response to a branch rather than to her current address.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0916812.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.