MBNA Limited

Financial Ombudsman decision DRN0901721 Not upheld

Not upheldoutcome, as published by the Ombudsman

£64redress stated in the decision

Fri Nov 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs R complains MBNA Limited gave her incorrect advice regarding her payments when she enquired about lower interest rates, leading to her account defaulting.Irresponsible lending

She asked them to take the default off her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0901721.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.