Santander UK Plc
Financial Ombudsman decision DRN0899350 Not upheld
Not upheldoutcome, as published by the Ombudsman
£20redress stated in the decision
Thu Nov 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mrs L didn’t agree and said in summary that the adjudicator had not properly investigated the complaint and had not grasped all of her issues.Complaint handling
Mrs L complains that Santander UK Plc gave her wrong information about her bond and was very poor at dealing with her problems and complaints.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0899350.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.