Vanquis Bank Limited

Financial Ombudsman decision DRN0893835 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Vanquis acknowledged that it should have asked Miss S for her permission before addressing her by her first name. It upheld this aspect of her complaint and paid compensation of £25.Complaint handling

I agree that the call handler called Miss S by her first name. Vanquis has acknowledged that this shouldn't have happened.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0893835.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.