Barclays Bank UK PLC

Financial Ombudsman decision DRN0890807 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Sun Aug 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mrs U said she was in financial difficulty.Treatment in financial difficulty

She’d separated from her partner and had two children to care for.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0890807.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.