HSBC Bank plc

Financial Ombudsman decision DRN0879070 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Dec 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Mrs M complains that HSBC Bank Plc allowed fraudsters to open accounts in her name.Identity checks and access

She also complains about the service she received in response to her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0879070.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.