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Shop Direct Finance Company Limited

Financial Ombudsman decision DRN0872592 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Mrs W says that at the time she received the calls about the arrears on her account she was expecting a baby. She says she made Littlewoods aware of the distress the calls were causing her but the calls continued.Support for vulnerable customers

Mrs W’s initial complaint wasn’t dealt with as well as it could have been. In particular Littlewoods didn’t issue Mrs W with a final response.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0872592.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.