Barclays Bank UK PLC

Financial Ombudsman decision DRN0869629 Not upheld

Not upheldoutcome, as published by the Ombudsman

£180redress stated in the decision

Fri Aug 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr L complains that Barclays Bank UK PLC has not credited a payment of £180 to his account.Payment delayed or failed

Barclays has been unclear about what it was offering Mr L. It asked him for details of the payment and continued to correspond with him about this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0869629.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.