Lloyds Bank PLC

Financial Ombudsman decision DRN0867479 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

Miss S has complained that Lloyds Bank PLC (“Lloyds”) mis-sold a Platinum packaged bank account to her in 2009 and 2011.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0867479.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.