Nationwide Building Society

Financial Ombudsman decision DRN0856803 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He’s also unhappy that Nationwide didn’t call him back and with how it dealt with his complaint.Complaint handling

Mr D complains that Nationwide Building Society gave him wrong information about telephone banking transfers and how long it takes for cheques to clear.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0856803.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.