TSB Bank plc

Financial Ombudsman decision DRN0854600 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,962redress stated in the decision

Fri May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Mrs J complains about a loan given to her in November 2012 by TSB Bank plc. She says this loan wasn’t affordable, and TSB shouldn’t have given it to her.Irresponsible lending

TSB should also pay a further £130 directly to Mrs J in respect of trouble and upset caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0854600.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.