MBNA Limited

Financial Ombudsman decision DRN0850254 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss F complains about the way that MBNA Europe Bank Limited has dealt with her account in response to her request that interest be suspended.Treatment in financial difficulty

I consider that MBNA did not properly respond to the request that Miss F made in May 2012 until November 2012 and that it did not properly respond to her letter about her on-line problems.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0850254.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.