Experian Limited
Financial Ombudsman decision DRN0826884 Upheld
Upheldoutcome, as published by the Ombudsman
£450redress stated in the decision
Wed Dec 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr and Mrs K are unhappy about how long it took Experian Limited to amend the incorrect information it recorded on Mr K’s credit file.Credit file reporting
It wasn’t until after the complaint came to this service that Experian seems to have grasped the complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0826884.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.