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Santander UK Plc

Financial Ombudsman decision DRN0826101 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

Santander has acknowledged that it made an error and has paid Mr A the interest his money would have earned if the mistake had not been made. It has also offered £500 compensation for the initial system error and a further £100 for the fact Mr A later received mail intended for the other customer.Data and privacy

Mr A complains that Santander UK Plc wrongly registered his ISA in another customer’s name, about its delay in sorting matters out and its customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0826101.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.