HSBC Bank plc

Financial Ombudsman decision DRN0824021 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting

In the Ombudsman’s words

to continue to waive interest on the debtInterest and rates

to tell credit reference agencies to remove all adverse data as a result of the cancellation of the standing order in early 2011.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0824021.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.