National Westminster Bank Plc

Financial Ombudsman decision DRN0821261 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Natwest had not logged incorrect information on Mr S’s credit fileCredit file reporting

I don’t consider Natwest’s complaint handling in this case sufficiently flawed for me to take further actionComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0821261.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.