TSB Bank plc

Financial Ombudsman decision DRN0806772 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Support for vulnerable customers

In the Ombudsman’s words

Mrs B complains that TSB Bank plc can’t tell her representative how someone else got access to her account.Identity checks and access

Mrs B has dementia, and has lived in a care home since 2013.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0806772.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.