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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN0803626 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
RBS has also paid him £200 compensation for the time it took to deal with his complaint.Complaint handling
Mr D complains that The Royal Bank of Scotland Plc failed to update his address.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0803626.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.