NewDay Ltd

Financial Ombudsman decision DRN0798468 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Data and privacy

In the Ombudsman’s words

Miss S is unhappy with the credit limit increases NewDay Ltd applied to her credit card accounts. She thinks this was irresponsible lending.Irresponsible lending

She was also unhappy with how long it had taken NewDay to deal with a data subject access request (DSAR) some months before.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0798468.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.