Nationwide Building Society

Financial Ombudsman decision DRN0789515 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Nationwide has not agreed to remove the 14 November 2012 “credit card quotation” search but I am satisfied it should do so.Credit file reporting

Nationwide provided some conflicting and incomplete information during the course of our investigations. This likely delayed resolution of the complaint and caused Mr Q an excessive amount of inconvenience.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0789515.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.