MBNA Limited

Financial Ombudsman decision DRN0784169 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

MBNA gave notice to Mr M of an increase in the interest rate on his credit card account.Interest and rates

The adjudicator said MBNA had not handled Mr M’s complaint well and recommended it pay £50 compensation for the distress and inconvenience caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0784169.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.