Nationwide Building Society

Financial Ombudsman decision DRN0773082 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Nationwide continued to incorrectly report it as active and held in joint names with Mr M until she complained.Credit file reporting

I need to decide whether Nationwide has dealt with the complaint fairly and paid a reasonable level of compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0773082.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.