Santander UK Plc
Financial Ombudsman decision DRN0769028 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Mon Feb 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr D, represented by a relative, complained that Santander UK Plc had told him he could reduce the interest rate on his buy to let mortgage if he moved back in.Interest and rates
Santander apologised that Mr D had been given the wrong information on 14 March.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0769028.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.