Avantcredit Of Uk, Llc

Financial Ombudsman decision DRN0768621 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

the payment couldn’t be collected by AvantCreditPayment delayed or failed

He complains that: it didn’t inform him about the failed collection of his settlement payment; it failed to treat him fairly; and it has refused to deal with his complaint correctly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0768621.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.